Koupen-chan Hanamaru Store Terms of Use (revised on Wednesday, May 13, 2026)
Koupen-chan Hanamaru StorePlease read these Terms of Use (hereinafter referred to as the ``Terms'') carefully before using this site (hereinafter referred to as the ``Site'').
If you use this site provided by Gray Parker Services Co., Ltd. (hereinafter referred to as the "Company"), you will be deemed to have agreed to all of the contents of these Terms. In addition, you must comply with relevant laws when using this site. If you do not agree to these terms, please refrain from using this site.
[About usage]
When using this site, the customer shall be deemed to have accepted these terms and conditions, and shall comply with these terms when using this site.
This site is provided to customers residing in Japan. However, if the customer uses "Global-e" to purchase products from outside Japan, the following applies regarding "Global-e".Terms of use etc.You may use this site in accordance with the following.
If you are a customer, you are using an overseas forwarding service (a service provided by a third party that transfers the goods overseas via a warehouse in Japan, etc., regardless of its name, such as "overseas forwarding service", "transfer agency service", etc.).In addition, a third party purchases the product on this site on your behalf, and the third party delivers the product to the customer, so-called " If you use this site using "Purchase Agency Service" (hereinafter the same applies), you do so at your own risk, and the Company shall not be responsible for any costs, fees, damages, disadvantages, etc. incurred by the customer as a result of the use of overseas forwarding services, including delivery problems.
[About copyright, etc.]
Intellectual property rights such as copyright regarding all content and information on this site belong to the Company or a third party that has granted permission to use the Company. Any reproduction, distribution, sale, publication, etc. of the intellectual property rights beyond the purpose of personal use is prohibited.
[About changes to these Terms]
The Company may change these Terms without prior notice or consent to the Customer. In this case, the Company shall notify the customer of the change to the Terms of Use, the contents of the Terms of Use after the change, etc., and the effective date of the change, etc., by means such as publishing on this site. Any use of this site after the above effective date will be subject to the new terms and conditions.
The Company may request the Customer to agree to the new Terms of Use after the changes have been made.
[About changes and cancellation of the contents of this site]
Our company reserves the right to change, discontinue, or suspend the content of this site without prior notice or consent. Please note that our company will not be held responsible for any damages caused by changes, cancellations, or suspensions of this site. However, this excludes damage caused by our intention or negligence.
[Establishment of sales contract]
When you place an order on this site, it constitutes an offer to enter into a contract. After completing your order, our system will automatically send you an order completion email, but this is to notify you that your order has been completed, and no contract has been formed at that point. Thereafter, we will determine that the reason for refusal or cancellation of the contract described below does not apply, we will secure inventory, and the customer's application will be accepted and the contract will be established when the product is shipped. Furthermore, even after the contract has been concluded, if it is found that any of the reasons for refusing or canceling the contract described below apply, we may cancel the contract. In addition, even if the customer completes the order procedure, the purchased product may be sold out depending on how the payment is processed. In addition, even if a contract is concluded, the Company will not be responsible for any damage caused to the customer due to non-delivery, except for refund of the purchase price. However, this excludes damage caused by our intention or negligence.
[About transfer of ownership]
Ownership of the product purchased by the customer will be transferred when the product shipped from our company arrives at the customer's designated delivery address.
[About refusal/cancellation of contract]
If the customer falls under one of the following reasons, the Company may refuse to conclude the contract even after the customer has completed the order or after the Company has sent an order completion email, and even after the Company has shipped the product and the contract has been concluded, the Company may cancel the contract without incurring any liability to the customer.
1. If approval/payment is not received as a result of screening etc. by the credit card company.
2.If false information is found in the customer's personal information, etc.
3.If the product you ordered is not available for a long time or is out of production.
4.If you receive an order that exceeds the specified quantity for a limited quantity product.
5. If a violation of these Terms, other Company terms, or laws and regulations is found.
6. If there is an error in the price or other product information or sales conditions posted on this site.
7. If a reason similar to one of the above items is found (including cases where the customer fell under one of the above items in transactions between the customer and the Company in the past), or if the Company otherwise determines that the order cannot be fulfilled.
[About cancellation]
We cannot accept cancellations of products after we have sent you an order completion email. The same applies even if the email is undelivered or delayed due to the customer's internet environment.
If the product is not received and returned to us
If, after shipping a product from our company, the customer does not receive the product and returns it to our company (including a warehouse or other delivery base designated by our company) (including but not limited to cases where the customer refuses to receive the product, the storage period has elapsed due to the customer's absence, or the address is unknown), the order will be treated as canceled at the time the product is returned, and the customer will be responsible for the costs listed below. If you have paid for the product in advance, we will process the refund for the remaining amount after deducting the customer's burden.
- Shipping fee
*Prices are based on regional shipping charges determined by our company. For details, please check "About delivery" in the user guide.
*For orders with free shipping, the above shipping charges will be deducted as well.
*If return shipping costs are incurred separately due to the delivery company's terms and conditions, the additional cost will be borne by the customer. - Actual costs such as fees incurred for ordered products (including, but not limited to, wrapping fees and various service fees).
[About returns and exchanges]
We cannot accept returns or exchanges of products unless the product is non-conforming to the contract (initial defect, wrong product shipped, etc.).
We cannot accept returns or exchanges for promotional items (novelty items) that are not products, defects in the outer cardboard, damage, etc. that do not fall under contract nonconformity.
If there is a defect, defect, or other non-conformance with the contract after the product is delivered, please contact the customer center of this site using the inquiry form within 7 days after receiving the product. After that, we will process the return or exchange after you return the product to the address specified by us. In the case of non-conformance with the contract, we will, in principle, replace the product, but if the product is out of stock or we determine that replacement is inappropriate, we will issue a refund.
Cases where returns cannot be accepted
(1) Requests for exchange or return after the corresponding period has passed from the date of product arrival due to long-term storage, etc.
(2)Products returned without prior notice (Please be sure to contact us in advance if you wish to exchange or return the product.)
(3)Products that are scratched or damaged due to customer use
(4) Requests from parties other than the purchaser (excluding cases where the request is made by an agent whose authority of representation has been certified in the manner specified by our company).
(5) When purchased at a store outside of this site (including, but not limited to, auction sites, permanent stores, physical stores, and internet stores)
(6) When the defect is due to manufacturing characteristics and does not fall under the category of initial defect.
Additionally, as stated in [About Use], this site is provided for customers residing in Japan, so even if customers use overseas forwarding services at their own risk, we will handle returns and exchanges in the same manner as above. For example, even if a customer purchases a product using an overseas forwarding service, the customer must contact the customer center of this site using the inquiry form within 7 days from the date the product arrives at the address in Japan designated as the shipping destination, and then return the product according to our instructions. In addition, if we respond by returning the product, the replacement product will be sent to the same address as the originally specified shipping address (in this case, the shipping fee borne by our company will be limited to the shipping fee to the address in Japan specified as the shipping destination of the product).
Furthermore, our company is not responsible for any scratches, damage, or quantity shortages (such as damage that occurs after the product arrives at the address in Japan that you specified as the shipping destination) that occur as a result of the customer's use of overseas forwarding services.
[About resale and inappropriate behavior]
Purchase and resale for commercial purposes is prohibited.
The customer or colludes with the customer to engage in acts that the Company deems to be for-profit, fraudulent, or inappropriate (including, but not limited to, repeated orders by individuals or groups of products with purchase limits, large-scale ordering or large-scale cancellations that cannot be recognized as personal use, and repeated or continuous reselling of products). If a third party does this, or if the customer refuses to receive the product without a valid reason, is absent for a long period of time, loses contact with the customer, or otherwise acts suspiciously or obstructs business, the Company may, at its discretion, cancel or cancel the sales contract, refuse future purchases, or take other appropriate measures. In these cases, even if damage occurs to the customer or a third party, the Company will not be liable for any damage, unless the damage is caused by the Company's intention or negligence.
[About delivery]
With the exception of some products, in-stock products will be delivered within 7 business days from the day after your order, and pre-order products will be shipped within 7 business days from the scheduled shipping date.
Delivery may be delayed due to weather, natural disasters, power outages, system troubles, incidents/accidents, or other reasons, or delivery may not be possible at the specified delivery date and time. The Company shall not be liable for any damage caused to the customer or a third party in these cases unless the damage was caused by the Company's intention or negligence.
[About the delivery area of your order]
We do not accept shipments outside of Japan. If the product is shipped outside of Japan using an overseas forwarding service, etc., the customer shall be responsible for the cost and responsibility of the customer. However, if the customer uses "Global-e" to purchase products from outside Japan, the following applies regarding "Global-e".Terms of use etc.Accordingly, shipping outside Japan is possible.
[Regarding member registration]
(1) Registration of member information
Customers who wish to register member information must agree to these Terms and Conditions and then register member information in accordance with the procedures separately specified by the Company.
(2) Notification of changes
If there is a change in your name, address, telephone number, or other information that you have notified to us, you must promptly notify us of the change using the method prescribed by us.
(3) If you wish to cancel the registration of member information, you must notify the Company using the prescribed method. Additionally, the registered member information is personal to the individual, and the moment we learn of the customer's death, we treat it as if a similar notification had been made.
(4) Cancellation of rights based on member information registration
If a customer who has registered membership information falls under any of the following, the Company may immediately revoke the customer's rights without prior notice. Furthermore, as a result of our taking the above-mentioned measures, you will no longer be able to use this site, and we will not be responsible for any damage caused to you or any third party as a result. However, this excludes damage caused by our intention or negligence.
- If there is any falsehood in the declaration or notification contents to our company.
- If the credit card that the customer has submitted as a means of payment is no longer approved for use due to cancellation of the usage contract by the credit company or for other reasons.
- If there is a delay or nonperformance of payment obligations such as fees;
- If we are unable to contact the customer whose customer information has been registered by telephone, fax, e-mail or other means.
- In the event of any other violation of these Terms.
- In other cases that our company deems inappropriate.
Please note that even if we determine that the customer falls under any of the above and take the above measures, we will not be able to answer the reasons for such a determination.
(5) Responsibility for managing member ID and password
You recognize that your member ID and password are important, and you assume full responsibility for managing your member ID and password. Change your password regularly, and do not set a password that is easy for others to guess (name, date of birth, phone number, etc.). Furthermore, you may not transfer, buy or sell, change the name of, lend or use your member ID and password to a third party, or provide them as collateral. You may not enter your password in any way other than through inquiry emails, Q&A on our website, or any other means other than the password entry screen.
[Prohibited matters]
Customers shall not engage in the following acts.
- Acts that violate these Terms
- Act of applying false registration details when using the service
- The act of intentionally applying for multiple accounts in order to gain an advantage in purchasing.
- Acts that interfere with the operation of this site or that may cause other problems to this site
- Acts of using this site by fraudulently using a credit card
- Act of illegally using member ID and password
- Acts that cause inconvenience, disadvantage, or damage to other customers, third parties, or our company, or acts that are likely to do so.
- Acts that infringe on the copyrights, privacy, and other rights of other customers, third parties, or our company, or acts that are likely to do so.
- Acts that violate public order and morals, or other acts that violate laws or regulations, or acts that may be likely to do so.
- Acts of purchasing products or using this site using automated means (automated purchasing tools, robots, etc.) without obtaining prior permission from the Company (including obtaining information on product pages, etc.)
- Acts of unauthorized access or acts that encourage it
- Use, create, or distribute any external tools that cause the Site to exploit bugs or otherwise have unintended effects;
- Acts that place an excessive burden on this site's servers, computers, etc.
- Sending or disseminating harmful programs such as computer viruses to the Company, other customers, or other third parties.
- Interfering with the operation of this site
- Using this site for illegal purposes
- Act of not receiving purchased products without a legitimate reason
- Actions such as returning products without justifiable reason
- Any other acts that our company reasonably deems inappropriate when using this site.
[About e-gifts]
Depending on the product on this site, you may be able to have the product delivered to a third party, such as a family member or friend, by selecting "e-gift" at the time of purchase. For specific instructions on how to use e-gifts, please check the explanation on the product page, etc.
In addition to the other provisions of these Terms, the following conditions apply to the use of e-gifts.
(1) If you select an e-gift, you will need to complete the registration of the delivery address and other necessary information at the destination third party within 5 days of your purchase. If the required information is not registered within the deadline listed on the left, the purchased product will be shipped to the customer's registered address. Please note that in this case, this site will not allow cancellation or other handling.
(2) If you select e-gift, you cannot specify the desired delivery date and time.
(3) The delivery address of the product (address of the third party to whom it is delivered) must be within Japan. However, Okinawa Prefecture and some other areas are not included in the e-gift delivery area (please check the product page for details).
[About protection of personal information]
By using this site, you agree to the "Privacy Policy" posted separately.
[About authentication]
To protect personal information, this site uses SSL (Secure Socket Layer), an encrypted communication technology on the Internet that is considered highly reliable. However, we do not guarantee its security, and neither we nor each credit card company will be held responsible in the unlikely event that your personal information is leaked or otherwise occurs for no reason attributable to us. However, this excludes damage caused by our intention or negligence.
[About email deletion, etc.]
If our company receives an e-mail with content that slanders or slanders our company or this site, or violates these terms, we may delete the e-mail without any notification or reply. In addition, in this case, the Company may report to the relevant authorities such as the police as necessary.
[About inquiries]
As a general rule, we will only respond to inquiries regarding the use of this site if they come from the customer himself/herself. Please note that if a family member or other representative makes an inquiry, we may ask them to submit appropriate identification documents (identification card, power of attorney, etc.) that can prove their relationship with the customer.
[Disclaimer]
The Company shall not be liable for any damage caused to the Customer, Customer's affiliates, or third parties due to the use or inability to use this Site, except in cases explicitly provided for in these Terms and other provisions, or in the case where the damage is caused intentionally by the Company. However, this excludes damage caused by our intention or negligence.
If the Company is liable to the customer in connection with the customer's use of this site, the Company shall be liable only for direct and ordinary damages actually incurred by the customer, except in cases where the Company is intentionally or grossly negligent, and the amount of compensation based on such liability shall not exceed the amount equivalent to the purchase price of the product directly related to the occurrence of the damage.
[About transfer of contractual status, etc.]
The customer may not assign, transfer, set collateral, or otherwise dispose of these Terms, the contractual status set forth in these Terms, or the rights or obligations based on these Terms to a third party without the prior written consent of the Company.
In the event that the Company transfers the business related to this site to another company (including business transfer, company split, or any other form of business transfer), the Company may transfer these Terms and Conditions, the contractual status set forth in these Terms, the rights and obligations based on these Terms, and customer registration information and other customer information to the transferee of the business, and the Customer shall be deemed to have consented to such transfer in advance in this section.
[Separability]
Even if any provision or part of this Agreement is determined to be invalid or unenforceable under the Consumer Contract Act or other laws and regulations, the remaining provisions of this Agreement and the remaining portions of the provisions that have been partially determined to be invalid or unenforceable shall remain in full force and effect.
[About the agreed jurisdiction court]
The Tokyo District Court shall have exclusive jurisdiction over any disputes that may arise between you and the Company regarding this site.
[About applicable law]
The interpretation and application of these Terms shall be governed by the laws of Japan.
Established April 26, 2018
Revised March 25, 2025
2026 ●Monday●Revised