Apology regarding name display on transaction statement
NormallyKoupen-chan,코우펜짱,点赞鹅,正能量企鵝 Hanamaru Store,하나마루 스토어,花丸商店,花丸商店Thank you very much for your patronage.
Recently, regarding the transaction statement when making payment at the online shop,
Originally “Koupen-chan,코우펜짱,点赞鹅,正能量企鵝 Hanamaru Store,하나마루 스토어,花丸商店,花丸商店(Koupenchan Hanamaru Store)" should be displayed,
It has come to light that the name of our representative director "Yukiharu Ishiwata" was incorrectly displayed for some customers.
We sincerely apologize for the confusion and anxiety caused to our customers.
Please note that we have currently completed the correction to the correct billing name.
For customers who made purchases using the applicable payment methods during the following period, the items on the transaction statement will continue to be incorrectly displayed.
We apologize for any inconvenience this may cause and appreciate your understanding.
・Target: Credit card payment
・Period: April 4th (Friday) 11:00 a.m. to April 7th (Monday) around 3:00 p.m.
We will review our confirmation process and strengthen measures to prevent recurrence to prevent similar incidents from occurring in the future.
If you have any questions about your statement, please contact our customer support.
We apologize once again for the inconvenience caused.
In the future,Koupen-chan,코우펜짱,点赞鹅,正能量企鵝 Hanamaru Store,하나마루 스토어,花丸商店,花丸商店Thank you for your continued support.